FirstPerson has been in a state of change for a long time. It’s in our DNA. And has been since we launched 20 years ago. Our growth is a result of continuous innovation and improvement.As we celebrate 20 years, we firmly believe that exponential growth is still within reach. We have a goal and a comprehensive plan to get there, starting with a tenacious examination of every process. We must uncover better ways to do what we already do well. But our story is not unique. Many companies today are transforming before our eyes, and at an accelerating pace. Our program for RESOLVE 2018 shined a spotlight on this need for change, and how each of us as leaders can guide our organizations through transformation and into the future. It’s not easy. But it’s important and necessary for the longevity of our businesses. Each one of us must be driven to continually transform our businesses by way of innovation.
Three approaches to changeI’ve reflected on the human dynamics of change, and how to lead as we tackle an ambitious goal. There’s a common belief that most people resist change for a variety of reasons – loss of status or job security, fear of the unknown, and organizational politics to name a few. And yet, there’s support to show that people don’t naturally resist change. We change all the time when something new appeals to our personal benefit. My research has uncovered some approaches to leading change in the workplace that everyone can embrace. #1 People change when they believe it is in their best interest to do so. Robert Tanner, a contemporary management consultant, has some common-sense advice on how to lead change. First, help your employees answer these questions:
- Will I gain new knowledge or skills?
- Will I be better able to meet customer needs?
- Will it be easier for me to do my work?
- You must be uncomfortable with your current state.
- You must have a vision for a better state.
- You must believe that taking a specific action will move you to that better state.
- How do our employees feel about the change effort being proposed?
- How is this change beneficial to our employees as a team? As individuals?
- How do our employees recommend the change occur?